I turn complex operations, data and customer-service challenges into measurable business improvements — through process optimization, analytics and digital transformation.
20+ years across automotive leasing, insurance, customer operations and business improvement — with hands-on responsibility for teams, service networks, cost control, KPI and digital workflows.
Operations leader with more than two decades of experience in leasing and automotive services. I combine team leadership, KPI management, cost control and business analytics to improve operational efficiency, service quality and management visibility.
My professional focus is not simply maintaining operations. It is moving them forward: standardizing processes, making performance visible, digitizing workflows and creating better customer outcomes.
A cross-functional profile connecting operations, customers, people, data and technology.
Process governance, efficiency, operational risk and continuous improvement.
Management reporting, KPI systems and decision support based on operational data.
Service excellence, complex cases and cross-functional customer problem solving.
Power BI dashboards, operational insights, root-cause analysis and management visibility.
CRM/IT requirements, workflow digitalization and implementation of new operational tools.
Goals, accountability, employee development and coordination across functions and partners.
A practical operating model: make performance visible, simplify workflows, strengthen ownership and use data to focus management attention where it matters.
Turn fragmented operational data into KPI, dashboards and management signals.
Find bottlenecks, root causes and unnecessary complexity in daily operations.
Translate management priorities into ownership, workflow and measurable follow-through.
Connect business requirements with CRM, IT, automation and process redesign.
Examples of recent transformation initiatives that improved process transparency and management control.
Participation in the development and direct implementation of an online system for processing maintenance and repair invoices.
Implementation of an online claims-administration workflow from initial notification through control of insurance reimbursement.
Creation and implementation of business analytics using Power BI, including management reporting, KPI monitoring and operational dashboards.
Three examples from the CV show the same pattern: move a critical operational process from manual control toward structured digital management.
Online processing workflow for maintenance and repair invoices.
End-to-end online workflow from claim notification to reimbursement control.
Management reporting, KPI monitoring and operational dashboards for decision support.
My analytics approach is designed around management questions: What is changing? Where is the deviation? Why is it happening? Who owns the next action?
From frontline training and business analysis to insurance leadership and multi-functional customer operations.
Technology is a management instrument: useful when it creates visibility, speed and better decisions.
I value practical management: clear priorities, measurable targets, empowered teams and decisions grounded in facts rather than assumptions.
Interested in operations leadership, business improvement, customer operations, analytics and transformation roles.